Frequently Asked Questions
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Q. What does InfoPlus do?
A. InfoPlus is a leading cloud-based service provider of management information for Avaya and Nortel users. InfoPlus collects, summarizes and presents a company's communication systems' data in a format that is easy to understand. This information is extremely useful to IT/Communications managers in their key responsibility areas of:
- Inventory/Asset Management
- Configuration/System Documentation
- Performance/Traffic Analysis
- Security Assessment
- Disaster Recovery/System Backup
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Q. How can InfoPlus help me manage my communications infrastructure?
A. InfoPlus takes the hassle and the mystery out of collecting and reporting your communication systems data in a format that is relevant, easy-to-read and use. By leaving the time-consuming task of navigating your system's programming to InfoPlus, IT/Communications management can spend their time and resources on making the decisions that will cut expenses, improve service and drive innovation.
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Q. What communications platforms does InfoPlus support?
A. InfoPlus Services can be performed on the most common Avaya and Nortel communication platforms. Our Support Matrix summarizes this information.
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Q. Do I need to purchase hardware, software or add staff to take advantage of your services?
A. No - there is no capital outlay, installation requirements or additional staffing needed with InfoPlus. In fact, using InfoPlus can actually save resources. For example, the InfoPlus Site Survey automates the arduous and costly task of performing this job in-house, delivering a complete online PBX Site Survey without the need to dispatch a technician.
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Q. How does the process work?
A. Briefly, once a connection (usually 'read only') is made between the InfoPlus server and the customer's communication system, the necessary data is obtained directly from the communication system. When the download is complete, the connection is terminated and the information is processed offline using InfoPlus proprietary software. After undergoing rigorous quality assurance testing, the finished report is posted on the secure InfoPlus Online Services Portal. An email is sent, notifying the customer that their reports are complete and available. Read additional information here.
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Q. Does InfoPlus provide custom reports?
A. While the data presented in each report certainly reflects your company's unique characteristics, the report packages are pre-defined. However, if your firm has special communication analysis needs, please give us a call.
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Q. What is the difference between Bristol Capital and InfoPlus?
A. Bristol Capital is the corporate entity; InfoPlus is the premier suite of services developed to provide Avaya and Nortel users with the information tools needed to manage their communication systems.
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Q. How do I order InfoPlus services?
A. The easiest way to order InfoPlus services is to give us a call at (201) 746-7200, option 1. After obtaining some access information, we will immediately get the process underway. If you prefer to begin the order process online, click on the bright blue 'Order' button that appears at the top of every page on our website and follow the instructions.
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Q. How does InfoPlus price their services?
A. InfoPlus services are priced on a per-report basis and are dependent on the number of system ports. Volume discounts do apply, so please contact us at (201) 746-7200 option 1 or This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.
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Q. What login credentials do I need to supply InfoPlus?
A. The login credentials vary by type of communication system used. View the complete list of login credentials necessary for your system.
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Q. Why does InfoPlus ask for a Level 2 Password to perform a Security Audit on a Heritage Nortel Communication Server?
A. The purpose of a Security Audit is to find potential weak areas of the Communication Server's programming that may be subject to abuse or attack by unauthorized individuals. In many cases, it is the weakest link in the chain of security features that is attacked. For example, the most secure and well designed station programming is significantly compromised if you have a Limited Access Password of 0000 defined. Thus, for a Security Audit to have any significant value, all aspects of a Communication Server's defenses must be analyzed.
Up to 101 administrative passwords can be defined for a Heritage Nortel system, and if any of them are too simple, or set up incorrectly, the rest of your security measures are compromised. The Level 2 Password is required to obtain information about these passwords, and the other features associated with administrative security, such as the use of Login Names and Lockout thresholds. In addition, it is required to determine the Secure Data Password which must be used to analyze significant features like Direct Inward System Access (DISA) and Authorization Codes. Without this information, the recommendations of the audit, intended to provide protection against unauthorized use, are weakened. - +
Q. Can the Security Audit be run without the Level 2 Password?
A. No. We cannot honestly say we've audited a Heritage Nortel system without analyzing some of its most sensitive security features. That's not fair to our customers nor our reputation for providing reliable and accurate information.
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Q. Giving InfoPlus my Level 2 Password makes me nervous.
What can I do to make sure this information doesn't fall into the wrong hands?A. First, perform a back up of your Heritage Nortel system's data (from Load 43 - EDD) soon before the audit. This will give you a known copy of your data should you ever suspect unauthorized changes were made. After the audit, we highly recommend you change your Level 2 Password. In fact, we'll often suggest the change right in the audit if your password doesn't meet our recommendations. If your audit indicates your Level 2 password is unacceptable, use the reasons provided to define a more secure password in your Communication Server. Even if we indicate the password is acceptable, you should change it to a different password that is as complex or more complex than your current Level 2 Password. What makes a password complex is its length, lack of repeated or consecutive characters, use of both letters and numbers, and avoidance of using names, telephone numbers, serial numbers, etc.
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Q. Does InfoPlus need to make any changes within my system to produce the reports?
A. No. In fact, InfoPlus requires a 'read only' Level 1 admin account for Heritage Nortel systems, or a SAT login with Shell Access and access to the 'list', 'status' and 'display' commands to perform our services. Restricting our access to 'read only', and/or its equivalent assures that InfoPlus cannot make changes or cause deletions to system data, offering us both a greater level of security and confidence.
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Q. How are the finished reports delivered?
A. When the reports are completed, you will receive an email with simple download instructions. The reports will also be available on the InfoPlus Online Services Portal, accessible 24/7 from the homepage of the InfoPlus website. In addition and upon request, a printed copy of the reports can be mailed.
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Q. How long are my reports available on the InfoPlus Online Services Portal?
A. All InfoPlus reports are available to you for a period of one year, and up to three years for Traffic Studies.
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Q. How does InfoPlus protect my data and keep it confidential?
A. InfoPlus takes the security of vital corporate data very seriously. We address this topic in detail on a dedicated page of this website - click here to review our security procedures.
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Q. My organization will not permit remote access to our communication servers - can I send InfoPlus the raw data directly?
A. No. The collection of data needed to produce the InfoPlus reports is a dynamic process. In extracting exactly the information needed to produce the analyses, a given inquiry will often depend on the response of the previous inquiry. Because of this, customer supplying of raw data would not be effective. However, please know that InfoPlus takes all levels of data security very seriously, as a review of our security procedures will demonstrate.
