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InfoPlus® Brings Automation to Large Avaya Dial Plan Expansion
October 15, 2015
Telserv, an Avaya Platinum Partner, approached InfoPlus for assistance with an extensive Avaya dial plan expansion project for Tufts Health Plan - a Massachusetts-based provider of health insurance.
The enormous task at hand was to modify the existing CS1000 database and convert the dial plan from 4 to 5-digit dialing across the entire user footprint.
The Solution? InfoPlus Digit Expansion Service. Using our proprietary software developed specifically for complex projects such as this, InfoPlus was able to quickly extract the existing CS1000 database, determine the modifications required to support the customer's new dial plan specifications and then implement thousands of changes in an offline environment. As the changes were completed, InfoPlus software accurately detected AND resolved all numbering conflicts across the entire dial plan.
"The Tufts Health Plan dial plan expansion and cutover went extremely well. We left the site around 4:30 on Saturday morning after testing the database uploaded by InfoPlus. Monday morning, the queues were full and calls were processing seamlessly. At the end of the day, it left quite an impression on the customer. As you know, there were many applications and elements that linked off the new dial plan. Certainly, InfoPlus' diligence helped make this project an overall success. Thanks again - I'll be calling you guys on the next project."
-Bill Fellows, Co-Owner/Partner
Telserv, L.L.C.Learn more about this successful project, including how InfoPlus can assist with your next major database change.
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