State of Alaska Uses InfoPlus GuardianService® to Restore Server After Major PBX Failure.
April 10, 2011
The State of Alaska has a Nortel Meridian 1, Option 81C PBX installed in Anchorage, Alaska - this system supports more than 6500 state employees throughout the Anchorage metropolitan area. Their PBX recently fell victim to data corruption which caused a major interruption in service. Immediately following the failure, the customer discovered that they had neglected to create backups of the PBX database and, as a result, had no way to reboot their system and eliminate the corruption.
Fortunately, the State of Alaska subscribed to InfoPlus GuardianService through AlcanTel. Using InfoPlus Online Services, we were able to locate and download a complete, corruption-free binary backup of their PBX database from the InfoPlus website and, ultimately, restore their service.
"Without InfoPlus GuardianService, this would have been a disaster, resulting in a complete re-build of the PBX from scratch and major downtime for the customer. We greatly appreciate the services your company offers and look forward to our continued business relationship. Keep up the good work!"
-Mark Bridge, Director of Sales Engineering
AlcanTel, A division of Alcan Electrical & Engineering, Inc.
Designed with both vendors and end-users in mind, GuardianService is the industry's only true disaster recovery and reporting tool for the Nortel PBX platform.
