InfoPlus® Traffic Study Metrics Enhanced
December 10, 2011
InfoPlus is pleased to announce three important enhancements to the Traffic Study report for Avaya CM platform users. These updates make the InfoPlus Traffic Study a powerful tool for the detection of problems that could rob your communication system of network capacity, have a negative impact on performance or be indicative of hardware failure.
The CLAN Ethernet Deficiency, Section 3.3, is a new metric which notes excessive occurrences of Cyclic Redundancy Check (CRC) errors and Packet Collisions. Regular monitoring of these events gives a communication manager, administrator or engineer the ability react proactively, verifying that affected CLAN boards and related networking equipment is balanced and functioning properly, and that the network topology is properly engineered to to minimize congestion.
The new CLAN Socket Registration, Section 4.2, details socket registration for each network region, including both the highest overall registration count seen during the Traffic Study, as well as the average of the daily maximum registrations for comparisons. This will enable users to ensure that registration volume within each network region is balanced, and guard against major service disruptions in the event of a hardware failure. Any indication of an imbalance can be a sign of misconfiguration or malfunctioning hardware. Instances of 'Denied Pegs' and 'All Sockets Busy' conditions will also be noted.
The Maximum Logged-In Agents report, Section 6.3, helps users measure and track usage of licenses for Agents, and can highlight both excess capacity as well as potential shortages. Snapshots of concurrent Agent license usage are taken throughout the duration of a Traffic Study. Both the maximum Agent logins by hour are reported.
The InfoPlus Traffic Study is the communication industry's most accurate, comprehensive and customer-friendly performance tool. Performing regular Traffic Studies can reduce operating costs and improve service by making sure your trunking is adequate for your communication needs. In addition, the Traffic Study includes the InfoPlus Aggregate Bandwidth Tool, a dynamic, web-based utility which allows enterprise users to explore 'what if' scenarios to determine IP bandwidth engineering requirements for both TDM and IP-based voice traffic.